Help & Support
Contact Us
Send us a message through the web form or by email. Include your order or event details so we can help faster.
How would you like to reach us?
Pick one. Both go to the same team.
Ticket and order support
Missing tickets, failed payments, refund questions. Include the event name and the email used at checkout.
Organizer and sales
Thinking about selling on ticketZ or need help with a large event?
Privacy requests
Access, correction, or deletion of personal information, handled by our privacy officer.
Report abuse
Fraudulent listings or misuse of the platform. Include links and screenshots.
Questions about a specific event
Organizers know their events best. For questions about the lineup, timing, accessibility, or venue rules, use the organizer email or phone shown on the event page.
Response times
- Ticket support: within one business day, faster on event days.
- Sales: within two business days.
- Privacy requests: acknowledged within 5 business days, resolved within 30 days as required by PIPEDA.
Check the Help Center first
Most ticket and refund questions are answered there already.