Help Center

Sign in and open My Tickets. Each ticket shows the event, seat or ticket type, and a QR code. Tickets are also in the mobile app under the same account.

Check spam and confirm you used the right address at checkout. If the order shows under My Tickets, your purchase went through. Otherwise contact support with the approximate time of purchase.

Tickets are not transferable inside the app yet. You can forward a screenshot of the QR code, but each code only scans once, so make sure only one person uses it.

Holds are time-limited so seats are not blocked indefinitely. Go back to the seat map and select again. If you were charged but have no ticket, contact support and we will resolve it.

Open My Tickets and choose Request cancellation on the order. Requests made at least 7 days before the event are normally approved; later ones are reviewed case by case. Your tickets are on hold while we review, and you can withdraw the request any time. Cancelled events are always refunded.

Yes. Your ticket carries over to the new date. If you cannot make it, ask the organizer about a refund.

We reply to cancellation requests within 5 business days, usually sooner. Once approved, Stripe returns the money (less a small non-refundable processing fee) to your original payment method, usually within 5 to 10 business days depending on your bank.

Sign in with a customer account and open Become an Organizer from the navigation. Add your business name and you will have access to the dashboard immediately.

Yes. Details, media, and ticket types can be updated any time. Changing seating after sales have started is limited to protect existing orders.

Payouts are handled through Stripe. See the Organizer Policy for timing and fees.

Ask staff to create an account, then contact support to set their role to staff. They will see the Scanner and nothing else.

The QR code was scanned before. Ask the fan for the confirmation email and check the order under the event in your dashboard before admitting.

The scanner needs a connection to check tickets. An orange "Can't verify" result means the scan did not reach the server and nothing was recorded. Move to a spot with signal or switch to mobile data, then scan again.

Account settings are managed through the sign-in provider. Use the profile menu after signing in, or the reset link on the login page.

Email privacy-ticketz@email.odidor.co from the address on the account. Completed orders may be retained where the law requires.