Learn

How to use ticketZ

Step-by-step walkthroughs for fans buying tickets and organizers running events.

For fans

From discovering a show to walking through the door.

  1. 01

    Find an event

    Browse the events page or search by name, city, or venue. Filter by seated, general admission, or online.

  2. 02

    Pick your spot

    For seated events, choose a section on the map and then an exact seat. For general admission, choose a ticket type and quantity.

  3. 03

    Check out

    Seats are held for you while you pay. Checkout is handled by Stripe and you will get an email confirmation.

  4. 04

    Show your QR ticket

    Tickets live under My Tickets on the web and in the mobile app. A screenshot works too. Staff scan it at the door.

For organizers

Everything happens in the organizer dashboard.

  1. 01

    Become an organizer

    Sign in, open Become an Organizer, and add your business name. Your account gains the dashboard, venues, and scanner.

  2. 02

    Add a venue

    Enter the address and pin the map location. Draw the room boundary and generate sections, or build them by hand.

  3. 03

    Create the event

    Fill in the basics, about, location, and media tabs. Apply your venue seating or define ticket types for general admission.

  4. 04

    Publish and share

    Set the status to published. Share the event page link anywhere. Sales and scans show up in Analytics.

  5. 05

    Scan at the door

    Open Scanner on any phone. Each ticket validates once. Staff accounts can scan without seeing your dashboard.

Common questions

Do I need the mobile app?

No. The website works on any phone. The mobile app adds a native ticket wallet and faster scanning, but everything is also available on the web.

How long is a seat held during checkout?

Seats are reserved while you are in checkout. If the hold expires before payment completes, the seat is released and you can select it again.

Can staff scan tickets without an organizer account?

Yes. A staff role only unlocks the scanner. Ask the organizer to have your account set to staff.

What if my QR code will not scan?

Turn up screen brightness and hold the phone still. Staff can also look up the order by the email used at checkout.

Still stuck?

The Help Center covers orders, refunds, and account questions in more depth.