Requesting a cancellation
You can request to cancel a whole order from My Tickets (web or app) any time before the event starts, as long as none of its tickets has been scanned at the door. Requests made at least 7 days before the event start are within our standard window and are normally approved. Later requests are still accepted and reviewed case by case; change of mind, scheduling conflicts, weather you consider inconvenient, or being denied entry for a published venue rule (for example ID or age) are not automatic refund reasons.
While a request is open, the tickets in that order are on hold and will not scan. You can withdraw the request from My Tickets at any time and your tickets become valid again immediately. Odidor staff respond within 5 business days, usually sooner, and you receive the decision by email and in My Tickets.
Refund amount and timing
Approved refunds return the ticket price you paid, less a non-refundable payment processing fee (the amount our payment processor keeps on the original charge; it is shown before you submit a request). Refunds go only to the original payment method. Banks and card issuers usually post them within 5 to 10 business days.
Refunds cover whole orders. If you need to cancel some of the tickets in an order but keep others, contact us and we will handle it manually.
Cancelled events
If an organizer marks an event as cancelled or the event does not take place, you are entitled to a refund of the ticket price you paid through ticketZ, unless a different remedy is required by applicable consumer protection law. We will work with the organizer and Stripe to reverse the charge. Processing time depends on your bank or card issuer.
Platform or payment errors
If you are charged twice, charged the wrong amount, or do not receive a valid ticket after a successful Stripe payment because of a platform error, contact us and we will correct it (refund, ticket reissue, or both).
Organizer-granted refunds
Organizers may ask us to refund a buyer as a goodwill gesture. Those refunds are processed through the platform and Stripe by Odidor staff, not in cash at the door unless the organizer arranges that separately. Refund decisions are made by Odidor today; per-event organizer policies may be added later and will only ever apply to orders placed after they are published.
If you cannot use the app
Email privacy-ticketz@email.odidor.co with the event name, order date, and the email used at checkout, or contact the organizer using the details on the event page. Requests sent by email follow the same rules and timelines as requests made in My Tickets.
Chargebacks
If you dispute a charge with your bank, we and Stripe may share order records to respond. Unjustified chargebacks can lead to account suspension.
Consumer laws
Nothing in this policy limits rights you cannot waive under Canadian federal or provincial consumer protection law. If those rules require a broader refund in your province or territory, those rules prevail.